❓ Frequently Asked Questions
Welcome to T Tidy Up — your go-to destination for cosmetic organizers, home storage solutions, and travel pouches that bring style and order to your everyday life.
Find quick answers to common questions about orders, shipping, returns, payments, and product care below.
Store: T Tidy Up
Company: T Tidy Up LLC
📧 Email: TTidyUp@hotmail.com
📞 Phone: +1 (934) 465-346
🏢 Address: 190 Hickory Woods Ct 2D, Deltona, FL 32725, United States
⏱️ 1. When will my order ship?
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once shipped, you’ll receive an email confirmation with tracking details.
🚚 2. How long does delivery take?
• United States: 3–7 business days after shipment.
• Europe: 7–15 business days.
• Other regions: 10–25 business days depending on your location and carrier.
🔍 3. How can I track my order?
You’ll receive a tracking number via email once your package ships. Please allow up to 48 hours for tracking activity to appear.
📬 4. My tracking hasn’t updated — what should I do?
Tracking updates can appear in batches as parcels move between shipping hubs or clear customs. If no update appears for 5 business days, contact us for assistance.
↩️ 5. What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition, with tags and packaging intact.
Please contact us first for return authorization before sending any items back.
🔁 6. Can I exchange for a different style or size?
Yes. The quickest way is to return the original item for a refund (after approval) and then place a new order for your preferred item.
🚫 7. Which items are non-returnable?
• Custom or personalized items
• Gift cards
• Hygiene-related products
• Hazardous materials
If unsure, please contact our support team before returning your product.
💳 8. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options displayed at checkout.
All payments are processed safely and encrypted for your protection.
🏷️ 9. Are prices inclusive of taxes or duties?
Prices displayed are exclusive of taxes or import duties.
International orders may be subject to customs, VAT, or other fees charged by your local authorities.
✏️ 10. Can I change or cancel my order?
We begin processing quickly, so changes or cancellations may not be possible once an order is confirmed.
If you need to update your shipping address, contact us immediately.
🏤 11. Do you ship to P.O. boxes or remote addresses?
We do our best to accommodate deliveries to P.O. boxes and remote or military areas, but some carriers may have restrictions.
Please contact us before ordering if your address requires special handling.
📦 12. Will my order arrive in multiple packages?
Yes, at times we ship items separately to speed up delivery. You will receive individual tracking numbers for each parcel if this applies.
🛡️ 13. What if my order arrives damaged or defective?
Please photograph the item and packaging and contact us within 7 days of delivery. We’ll resolve the issue through replacement or refund as soon as possible.
🧳 14. What should I do if my order says “delivered” but I haven’t received it?
Check with neighbors, household members, or your local post office first. If it’s still missing, contact us with your order number so we can investigate.
🎁 15. Do you offer gift wrapping or packaging?
Yes! Most items come in neatly designed packaging, perfect for gifting.
You can also include a personalized gift note with your order — simply add your message during checkout or email us after purchase.
🫧 16. How should I clean and care for my storage bags?
We recommend spot cleaning with a mild detergent and air drying.
Avoid machine washing or bleach to maintain color and shape.
📐 17. How do I choose the right size or style?
Refer to the product size guide in each listing.
If you’re unsure, share what you plan to store or pack with us by email — we’ll help you choose the best option.
🔔 18. Can I get notified when an item is back in stock?
Yes! Contact us via email to be added to our restock list for the product you want, and we’ll notify you as soon as it’s available again.
🔐 19. How do you handle my personal information?
Your privacy matters. We use your data only for order processing, delivery, and customer support.
For more details, you can refer to our Privacy Policy or email us with any questions.
🕘 20. What are your customer service hours?
Our support team is available Monday–Friday, 9:00 AM–6:00 PM (Eastern Time).
Messages sent on weekends or holidays will be answered on the next business day.
📞 Need More Help?
For faster assistance, please include your full name, order number, email used at checkout, and any relevant photos or notes when contacting us.
📧 Email: TTidyUp@hotmail.com
📞 Phone: +1 (934) 465-346
🏢 Address: 190 Hickory Woods Ct 2D, Deltona, FL 32725, United States